Frequently Asked Questions

How does it work?

Simple. You are looking for a high quality, genuine and authentic food product or food-related product that is available in Japan and we have the expertise and the right contacts to get you the best quality and the best price available.

We'll quote free of charge. Once confirmed we'll agree on the payment and delivery terms and we will purchase, store and have the shipment ready for you. Be it just a case, a pallet or a whole container. We'll bring Japan to you. 


What does your service cost?

For overseas customers, this service is free. There are no membership fees and we will not charge you. Our service fees will be included in the price we quote to you. No extra or hidden costs. We like to keep things simple and transparent.


How fast can you quote and source?

This depends on the product you are interested in and the country of destination. Easily available commodity items can be sourced and dispatched within a few weeks. If you are in a hurry let us know your deadline and we will let you know if a delivery will be feasible in time. 


Can we request samples first?

Samples are possible depending on the product. Please contact us and let us know what product you are looking for.


Can we order by air freight for smaller quantities?

Absolutely. Note that the air freight costs are significantly higher than sea freight. Depending on your product this sometimes may not be worth it. However, luxury goods such as Wagyu Beef are usually shipped by air.


Is there a minimum order quantity?

This depends on the supplier and the product you are interested in. Let us know your preferred order quantity and we will source the best price available for you.


Will the quote include shipping charges to our port?

Yes, we will quote either CIF or FOB. Sea and air. 


Can you do more than food sourcing?

That depends. Let us know what you are looking for and we'll let you know. We are experts in the food and food-related industry, however, introductions and contact sourcing outside our field of expertise are possible.


Do you export to all countries?

We sell to everyone, everywhere. Please be aware that it is the buyer's responsibility to make sure the products are eligible for import and meet the country's import specifications and regulations. J2U will support documentation all along the way until clearance at your port.